Menu

News

Moroccan Call centers workers fear their packed offices amid coronavirus outbreak

While some call centers companies are studying the possibility of letting their operators work from home, others have implemented the measure to avoid the spread of coronavirus. Call centers workers have voiced their fears, urging their employers to free their packed work places.

DR
Estimated read time: 3'

While the number of confirmed coronavirus cases in Morocco is on the rise, several employees are still forced to go to their offices to work.

Call centers workers in Morocco said that they fear for their health amid the coronavirus outbreak, especially while most of the companies operating in the country are still studying the possibility of implementing remote working schemes.

Farah* who works at Casablanca-based call center Majorel said that she fears for her life as she still has to go to work. Speaking to Yabiladi, the operator said that the company she works for «has informed [them] that it is still studying the possibility of sending them home to work remotely».

«They are collecting data for that sake at the moment but no final decision was made so far», she said from her desk. Until further notice, the call center has, however, implemented a series of measures to protect the health of its employees.

«For the moment, the company accepted holiday requests and advised us to leave some space between us and disinfect our desks», Farah said. Despite all the measures, the idea of having to go out and take transportation means to go to work is stressful to Farah and her colleagues.

«Some of my colleagues have to take the bus and others take one to two taxis to get to the office and that is a lot of contact with surfaces that could be infected by the virus», Farah worryingly said.

«We are scared every time we have to go out (…) everyone is stressed to be honest because we all want to stay home and work», she argued.

While Farah had to go to work today, the company she works for announced Thursday that it is planning to «distribute 2,000 computers to its employees» in an attempt to implement a work-from-home scheme. The company said in a press release that the distribution started today and targets «2,000 operators in an attempt to leave enough space between other employees».

Call centers that announced work-from-home schemes

Meanwhile, insurance company AXA responded to the calls of its call center’s employees after they voiced fears about having to work in packed offices amid the outbreak. The company has decided to close the doors of its call center for 14 days. «The measure will be implemented starting from Friday», said Nihad*, an operator at one of AXA’s call centers.

Speaking to Yabiladi, Nihad said that the place «where [she] works has two floors with 50 employees in every floor». «We sit next to each other and there is no safety distance between the operators».

«The canteen, where we eat, has also been closed and we found ourselves during lunch breaks all packed in a small balcony that cannot accomodate everyone», she explained.

«Aside from that decison, no preventive measures have been taken to protect us with regards to hygiene and they did not provide us with gloves and masks, which pushed us to complain about the situation to our employers», she recalled.

However, Nihad said that the company has forced those with chronic illnesses to «stay home and work remotely». «I was so worried that I decided to stop going to work», Nihad concluded.

Meanwhile Zuhair* who works for NCC NewCo communications, another call center, said that he stopped going to work alongside other colleagues, fearing for their safety. «We asked our employers to let us work from home and they responded, saying that they are studying the option».

Indeed, Zuhair said that the company has decided to give computers to its employees to work from home. «We were informed that all computers and technical tools will be given to us, so we can work from home», he concluded.

Waiting for a solution

Nezha* who works for French call center Webhelp said that her company is planning to do the same in the near future. «We are still working but they want to implement remote work in the upcoming days», she said.

For now, mothers and other employees were given a leave and the number of operators has been downsized, Nezha said. «However, we do not know when they will introduce that measure, even if we have already filled out a form regarding this», she explained.

Salim, an employee working for the call center of one of Morocco’s biggest telecommunication companies, told Yabiladi that he is still going to the office every day.

«We work in an open space with 52 operators. Sometimes we reach 75 people in the same space», he argued.

«When we arrive, we have to clean ourselves, each with their means, before starting our shifts. We are afraid for our health and that of our families and those around us», he explained.

«The company said that it is studying the possibility of not coming to the office but they are prioritizing pregnant women and people suffering from chronic illnesses», he concluded.

Coronavirus cases
142 097 803
Confirmed Covid-19 cases
3 029 811
total deaths
81 306 846
total recovered
 
Cases
Deaths
USA
31 737 347
567 690
India
15 320 972
180 530
Brazil
13 973 695
374 682
France
5 357 229
101 339
Russia
4 657 509
104 173
United Kingdom
4 406 114
127 524
Turkey
4 323 596
36 267
Italy
3 878 994
117 243
Spain
3 428 354
77 102
Germany
3 167 137
80 353
Argentina
2 714 475
59 476
Poland
2 695 327
62 133
Colombia
2 667 136
68 748
Mexico
2 306 910
212 466
Iran
2 261 435
67 130
Ukraine
2 006 197
41 755
Peru
1 707 787
57 537
Indonesia
1 609 300
43 567
Czechia
1 602 711
28 532
South Africa
1 567 513
53 757
Netherlands
1 435 601
17 150
Canada
1 139 591
23 649
Chile
1 131 340
25 277
Romania
1 031 072
26 381
Iraq
984 950
15 026
Belgium
951 626
23 782
Philippines
945 745
16 048
Sweden
900 138
13 788
Israel
837 218
6 341
Portugal
831 221
16 946
Pakistan
766 882
16 453
Hungary
753 188
25 381
Bangladesh
723 221
10 497
Jordanie
689 482
8 308
Serbia
664 972
6 026
Switzerland
637 304
10 521
Austria
595 540
9 922
Japan
537 494
9 629
Lebanon
511 398
6 959
Morocco
505 949
8 952
United Arab Emirates
498 957
1 556
Saudi Arabia
405 940
6 834
Bulgaria
388 815
15 412
Malaysia
377 132
1 386
Slovakia
376 067
11 172
Panama
361 044
6 189
Ecuador
360 563
17 703
Belarus
345 110
2 433
Kazakhstan
344 140
3 294
Greece
316 879
9 540
Croatia
308 200
6 601
Azerbaijan
301 661
4 169
Georgia
295 936
3 949
Bolivia
290 362
12 666
Tunisia
287 061
9 825
Nepal
285 900
3 091
West Bank and Gaza
282 270
3 047
Dominican Republic
261 531
3 422
Kuwait
258 497
1 456
Paraguay
252 443
5 384
Moldova
246 238
5 591
Denmark
244 067
2 460
Ireland
243 911
4 836
Ethiopia
243 631
3 392
Lithuania
234 232
3 770
Slovenia
232 311
4 167
Costa Rica
230 837
3 099
Egypt
217 186
12 778
Guatemala
213 049
7 241
Armenia
208 818
3 895
Honduras
201 677
4 963
Qatar
197 476
386
Bosnia and Herzegovina
191 154
7 938
Venezuela
184 595
1 925
Oman
181 430
1 890
Libya
172 464
2 908
Uruguay
167 033
1 971
Bahrain
165 118
600
Nigeria
164 303
2 061
Kenya
151 894
2 501
North Macedonia
147 229
4 478
Burma
142 644
3 206
Albania
129 694
2 347
Algeria
119 805
3 160
Estonia
117 782
1 100
Korea, South
115 195
1 802
Latvia
111 536
2 056
Norway
108 028
709
China
102 264
4 845
Kosovo
101 191
2 080
Sri Lanka
97 105
620
Montenegro
95 695
1 438
Cuba
94 571
531
Kyrgyzstan
92 095
1 555
Ghana
91 709
771
Zambia
90 942
1 236
Uzbekistan
86 982
638
Finland
84 287
891
Mozambique
69 228
800
El Salvador
67 557
2 078
Luxembourg
65 144
786
Cameroon
64 809
939
Singapore
60 851
30
Afghanistan
57 898
2 546
Cyprus
57 081
294
Namibia
46 773
604
Cote d'Ivoire
45 570
274
Botswana
44 702
684
Jamaica
44 136
727
Thailand
43 742
104
Uganda
41 396
339
Senegal
39 821
1 091
Zimbabwe
37 859
1 553
Malawi
33 959
1 139
Sudan
33 022
2 281
Madagascar
32 798
552
Malta
30 026
409
Australia
29 556
910
Congo (Kinshasa)
28 956
745
Maldives
26 505
70
Angola
24 518
563
Mongolia
24 195
51
Rwanda
23 934
326
Gabon
22 032
136
Guinea-Bissau
21 612
138
Syria
21 279
1 456
Cabo Verde
20 627
193
Eswatini
18 417
671
Mauritania
18 142
454
Somalia
13 324
678
Tajikistan
13 308
90
Burkina Faso
13 148
154
Mali
13 145
441
Haiti
12 918
251
Andorra
12 805
123
Belize
12 558
318
Togo
12 553
120
Guyana
11 901
271
Lesotho
10 720
316
Djibouti
10 510
119
South Sudan
10 473
114
Congo (Brazzaville)
10 084
139
Papua New Guinea
9 952
91
Bahamas
9 791
194
Suriname
9 581
187
Trinidad and Tobago
8 964
154
Benin
7 611
95
Equatorial Guinea
7 259
106
Cambodia
7 013
45
Nicaragua
6 778
180
Iceland
6 329
29
Yemen
5 858
1 132
Central African Republic
5 787
75
Gambia
5 720
170
Niger
5 131
190
San Marino
5 030
88
Seychelles
4 976
25
Chad
4 708
169
Saint Lucia
4 419
69
Sierra Leone
4 038
79
Comoros
3 819
146
Barbados
3 784
44
Guinea-Bissau
3 712
66
Eritrea
3 537
10
Burundi
3 477
6
Liechtenstein
2 823
56
Vietnam
2 791
35
New Zealand
2 597
26
Monaco
2 404
31
Sao Tome and Principe
2 275
35
Liberia
2 042
85
Saint Vincent and the Grenadines
1 819
10
Timor-Leste
1 368
2
Antigua and Barbuda
1 217
31
Mauritius
1 203
15
Taiwan*
1 076
11
Bhutan
961
1
Diamond Princess
712
13
Tanzania
509
21
Brunei Darussalam
221
3
Dominican Republic
165
0
Grenada
157
1
Fiji
72
2
Laos
58
0
Saint Kitts and Nevis
44
0
Holy See
27
0
Solomon Islands
20
0
MS Zaandam
9
2
Marshall Islands
4
0
Samoa
3
0
Vanuatu
3
0
Micronesia
1
0
Be the first one to comment on our articles...